Refund policy

At Amara’s Room, every product is carefully inspected and prepared before shipment to ensure it meets our quality standards. To maintain product integrity and operational efficiency, all orders placed through our store are subject to the following policy.

By completing a purchase on our website, customers confirm that they have read, understood, and agreed to the terms outlined below.

Final Sale Policy

All purchases made through Amara’s Room are final sale.

We do not offer refunds Directly once an order has been placed and confirmed. Orders cannot be cancelled, modified, or refunded after they have entered processing.

Customers are responsible for ensuring that all order details — including product selection, delivery address, and contact information — are accurate before completing checkout.

This policy applies to all situations, including but not limited to:

  • Change of mind after purchase

  • Delivery refusal

  • Courier delivery delays or logistics issues

  • Incorrect or incomplete delivery information provided at checkout

  • Personal preferences or expectations regarding the product

Exchange Policy

In circumstances, Amara’s Room may offer an exchange or store credit in place of a refund.

Exchange requests may only be considered in the following cases:

  • The item arrives damaged during transit, or

  • The incorrect item was delivered.

To submit an exchange request, customers must contact our support team within 24 hours of receiving the order and provide clear photo or video evidence showing the issue.

Items submitted for exchange must:

  • Remain unused and unworn

  • Be returned in their original condition and packaging

  • Include all accessories or components originally delivered

Requests submitted after 24 hours of delivery will not be eligible for review.

Exchange Process

If an exchange request is approved:

  • The item must be returned to the address provided by our support team.

  • Return shipping costs may be the responsibility of the customer.

  • Once the returned item is received and inspected, a replacement item or store credit will be issued.

Amara’s Room reserves the right to decline exchange requests if the product shows signs of use, damage, alteration, or does not meet the conditions outlined above.

Delivery & Courier Responsibility

Once an order has been dispatched and transferred to the courier service, delivery operations fall under the responsibility of the courier provider.

While we work with reliable logistics partners, Amara’s Room is not responsible for courier delays, delivery scheduling issues, or failed delivery attempts.

Customers must ensure that their delivery address and contact information are accurate to avoid disruptions during delivery.

Customer Responsibility

Customers are expected to review their order carefully before completing checkout. Once an order has been confirmed and processed, it is considered final and binding.

Failure to accept delivery or providing incorrect information may result in order cancellation without eligibility for refund or compensation.

Final Authority

Amara’s Room reserves the right to review and make the final decision on all exchange requests and claims. Decisions will be made in accordance with the conditions outlined in this policy.