The Amara Care Promise

Every Amara order is prepared & checked carefully before leaving us. In the rare case that something is not right, our team is here to listen, review the issue & offer a suitable solution.

Our priority is not simply to close a request—it is to make sure you feel properly taken care of.

Something Is Not Right With Your Order?

Please contact Amara Customer Care if you receive:

• A different item from the one ordered.

• An incorrect colour or variation.

• An item with visible damage.

• An item with a missing part or included accessory.

• A product that is significantly different from the confirmed order.

To help us review the matter quickly, please send:

• Your order number.

• Clear photographs or a short video of the item.

• A photograph of the outer packaging and delivery label.

• A brief explanation of the issue.

We recommend contacting us within 24 hours of receiving the order whenever possible.

How Amara Will Resolve It

Once our team confirms the issue, we will present the most suitable solutions available for your order.

Complimentary Replacement

When Amara has sent an incorrect, damaged or defective item, we will arrange collection & provide the correct replacement with charging an additional.

The replacement remains subject to product & colour availability.

When the original selection is unavailable, you may choose another available product of an equivalent value or request an eligible refund.

Exchange Alongside a New Amara Order

You may select & purchase another item from Amara.

When your new order is delivered, our driver can collect the approved item from your previous order at the same time.

You will only pay for the new product & any difference in value. No separate collection charge will apply when the collection is completed alongside the new delivery.

This option is especially convenient when you already have another Amara piece in mind.

Keep the Item & Receive a Private Offer

When the concern is minor & the product remains usable, you may choose to keep it.

Depending on the nature of the issue, Amara may provide:

• A private discount on your next order.

• Store credit.

• Partial compensation.

• A complimentary item or benefit.

In selected cases, we may provide up to 20% off a future Amara order.

This is completely optional. You are not required to keep an incorrect or damaged item in exchange for a discount.

Exchanges for Preference or Change of Mind

Sometimes the product is correct, but you may prefer another colour, style or selection.

A change-of-mind exchange may be requested within 7 calendar days of delivery, provided that the product:

• Has not been used or worn.

• Is in its original condition.

• Has no marks, odours, scratches or damage.

• Includes all original tags, protective covers and accessories.

• Is returned with its original Amara packaging.

• Includes any complimentary gifts received with the order.

Approved preference exchanges may be subject to collection, inspection and redelivery charges.

Any price difference between the original and replacement product must also be paid.

Returning an Order

Amara will normally try to resolve product concerns through a replacement or exchange first.

However, an eligible return may be requested when:

• The wrong item was delivered.

• The item arrived damaged or defective.

• A suitable replacement is unavailable.

• The return is approved under our change-of-mind conditions.

Change-of-Mind Returns

When the correct product was delivered in good condition but the customer no longer wishes to keep it, approved returns may include:

• A return-processing and restocking deduction.

• An collection charge.

• Any delivery costs already incurred by Amara.

• A deduction for missing packaging, gifts or accessories.

Any applicable deduction will be explained before collection is arranged.

Warehouse Inspection

All returned products are sent to our warehouse for inspection before an exchange or refund is completed.

Our team will confirm:

• The returned product is the same product originally delivered.

• The product condition matches the submitted request.

• The product has not been used, worn or altered.

• The original tags, accessories and packaging are included.

• Complimentary gifts included with the order have also been returned.

• Any reported damage or defect is confirmed.

Inspection is normally completed within 3 working days of the returned product reaching our warehouse.

Amara may reject a return when the product has been used, damaged after delivery, altered, substituted or returned without its essential accessories.

Refund Timing

Once the returned product passes inspection, the approved refund will be submitted to our finance team.

Amara normally initiates approved refunds within 3 to 5 working days after inspection.

Refunds may be issued through:

• The original online payment method.

• Bank transfer.

• Store Credit. 
  

Your bank or payment provider may require additional time to reflect the refunded amount after Amara processes it.

Items Not Eligible for Change-of-Mind Returns

For hygiene, condition and resale-quality reasons, we cannot accept preference-based returns for:

• Used or worn products.

• Products with removed tags or protective covers.

• Personalised or specially requested items.

• Items damaged after delivery.

• Products returned without their original accessories.

• Clearance or final-sale products.

• Complimentary gifts sold or provided as part of an offer.

Contact Amara Customer Care

To request assistance, please contact us with your order number and supporting photographs.

Our team will review your request and guide you through the next available step.